damammy wrote:

@anniepan what’s the results of the investigation please not getting any replies from CS don’t know what deadline you are referring to, completely in the dark here.

75 days since you shipped my parcels
69 days since they left overseas

Dear damammy,

We sincerely apologize for making you wait, and totally understand your feelings. Our CS staff answered deadline in the support ticket, please check.

Thank you.