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#1 (permalink)      11/17/2019 10:58:56 AM US Central   quote/reply + tips
ChakaRaka
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Warranty?
Is there a warranty on this item? Mine stopped working after just half a dozen uses. The heat works, but the ultrasonic started sounding funny, then it stopped and a burning electrical smell started coming from the unit. I immediately unplugged it and stopped using it. The ultrasonic portion of mine must be defective. How can I warranty repair or replace this please?
#2 (permalink)      11/17/2019 11:41:57 AM US Central   quote/reply + tips
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MotoBlue
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https://support.fasttech.com/products/RTRN

. Do products come with warranties?
Unless otherwise noted on the product page, product warranty is 6 months counted from the date of initial shipment of order.
Within 3 months after initial shipment of order:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 40 or 50% of the item's price, whichever is lower.

3 to 6 months after initial shipment of order:
Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is unavailable.

Afterwards:
Customers may still send defective items back to FastTech. FastTech passes those items back to their manufacturers and helps coordinating the repair. Customers are responsible for shipping charges both ways.

Depending on the problem, fees may be assessed by the manufacturers. FastTech will contact customers before committing the repairs.
Parts not covered by standard warranties
Consumables including but not limited to ink, depletion of disposable or primary batteries, etc.
Parts naturally exposed to tear and wear including but not limited to screen protectors, cases, etc.
Damages or degradation caused by improper operations including but not limited to torn cables, blown fuses, bricks due to installation of custom firmwares, etc.
Some type of products such as tablets and phones will be repaired instead of replaced.
This page was updated on 8/16/2014 to clarify that all warranty dates count from the first shipment of each item in each order.


Edited on 11/17/2019 at 11:43 AM. Reason:
Over a thousand squonk products available at Fasttech
#3 (permalink)      11/17/2019 12:23:21 PM US Central   quote/reply + tips
ChakaRaka
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Thank you. I'll follow up that way.
#4 (permalink)      11/17/2019 2:24:20 PM US Central   quote/reply + tips
HAGARE
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Did you accidentally turn it on without water?The oscillation emitter did not fall off?
#5 (permalink)      11/17/2019 2:27:20 PM US Central   quote/reply + tips
Markezz
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If you paid via Paypal and FT ask for it back, you may be covered for returning it thru PP. Contacted customer service yet?

Edited on 11/17/2019 at 2:29 PM. Reason:
Advocate for todays idiot.
#6 (permalink)      11/18/2019 2:25:30 AM US Central   quote/reply + tips
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Anniepan
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Hi ChakaRaka,

If it is still in the 6 months warranty, please contact us freely in ticket. Thank you.