Do tickets not get answered?
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#1 (permalink)      6/4/2020 12:12:56 PM US Central   quote/reply + tips
Rishaad
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Do tickets not get answered?
Hi

I have opened a ticket a few days ago and to date have received and feedback.

It just says waiting for staff response.

Does no one respond to tickets?

With Thanks
#2 (permalink)      6/4/2020 12:19:53 PM US Central   quote/reply + tips
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djvillan
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Mine was opened 5 days ago and still no response.

All that appears is this message.

We are experiencing a temporary spike in support requests. Our response may be slightly delayed at the moment.

Please be assured that we are working on your requests as quickly as we can. Thank you for your patience and understanding.

#3 (permalink)      6/4/2020 12:25:47 PM US Central   quote/reply + tips
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Still.Me
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Had one take 6 days at the end of last week.


Just wait, don't reply wit another message or yours will go back to the beginning.
#4 (permalink)      6/4/2020 9:48:41 PM US Central   quote/reply + tips
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Anniepan
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Hello Rishaad and djvillan,

Sincerely apologize for the late reply due to the tickets backlog.

I have answered your ticket, so please feel free to write us whenever you have questions. We're always here to help.

Thank you.
#5 (permalink)      6/6/2020 10:03:39 AM US Central   quote/reply + tips
Axle01
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6 days on my tickets before a response and that was basically keep waiting.......
#6 (permalink)      6/8/2020 3:59:16 AM US Central   quote/reply + tips
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Anniepan
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Axle01 wrote:

6 days on my tickets before a response and that was basically keep waiting.......



Hello Axle01,

All your tickets have been answered, thank you.

#7 (permalink)      6/16/2020 6:45:23 PM US Central   quote/reply + tips
Saad_90
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mine still not answered :(
#8 (permalink)      6/16/2020 7:46:15 PM US Central   quote/reply + tips
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Skeeeets
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Usually I get a response in 3~ days.
Knock knock, let the devil in. Malevolent as I've ever been, head is spinnin'. This medicine's screamin', "L-l-l-let us in!"
#9 (permalink)      6/16/2020 9:38:44 PM US Central   quote/reply + tips
MartinGana
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Same here +5 days @anniepan
#10 (permalink)      6/17/2020 2:23:28 AM US Central   quote/reply + tips
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Anniepan
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Saad_90 wrote:

mine still not answered :(




Hello Saad_90,

Sincerely sorry for the late reply due to the tickets backlog.

After we double confirmed your package status that the package is failed to pass the customs security checking and will be returned to us soon. Do you need us to resend your package or refund in this case. If you need us to resend, we suggest to change the shipping method to PostNL. Thank you.

#11 (permalink)      6/17/2020 2:33:11 AM US Central   quote/reply + tips
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Anniepan
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MartinGana wrote:

Same here +5 days @anniepan



Hello MartinGana,

Sorry for the late reply.

According to the tracking information, the package has arrived in your local a month ago, would you please contact your Post to confirm the package status and ask them for help? We also asked our Post to investigate your package, as it has arrived in your country, so the investigation may need a few days to get the update news, we will keep you updated via this ticket once we hear back from them. We have answered your ticket too, please kindly check.

Please feel free to write us whenever you have questions. We're always here to help.

Thank you for your patience.