I had the same issue ... I placed an order using bitcoin and the money came right out of my coin wallet.. came back to the site and it asked me to pay again. Since an order was not placed according to fasttech I had to reach out via an old ticket ( from 2016). I have used this site since 2013 so I am not a newbie by any stretch. Wish I used the gift certificate option ... am sure they will respond and ship ...but this will now tack a couple more days to the order time . I will update when I hear back.