How Can FastTech Improve Their Shipping?
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(permalink)      2/19/2022 3:22:08 AM US Central   quote/reply + tips
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ZenAnarchi
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How Can FastTech Improve Their Shipping?
Lately, there have been a few complaints regarding FastTech’s shipping policy, including my own. However, I have the impression that they truly want to improve this, and who better to that than us, their customers? Can we help them, and us?

One suggestion I have to improve the customer experience in regards to shipping is to give the buyer an estimate on the true date of delivery. In other words, a summation of the time it will take to prepare the order for shipping (which they do already), plus the time at the warehouse before pickup by the shipping company, and the actual shipping estimate from the chosen service provider. This is similar to what Amazon and AliExpress do, they give an estimated date of arrival. Though far from perfect, it does achieve at least two goals: it gives the customer an overview of what to expect immediately at the time of purchase, and it reduces the amount of customers who contact FastTech and complain before sufficient time has passed.

It is in everyone’s interest that we receive our products as quickly as possible for a reasonable price. Any other suggestions out there from you witty and knowledgeable forum participants?
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Anniepan
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Thank you all for sharing the input here with us, dear friends.

It is always imperative to know more about how other sites provide better shipping and keep improving upon that. We value all suggestions and appreciate the time and efforts you all have taken towards helping us to be better.

We all strive hard to provide shipping methods with a reasonable delivery period to our customers while remaining free shipping or minimum shipping costs. The free shipping we are using is China Post Service to most countries, and some deliveries are getting slow for many other countries outside the United States. According to the confirmation from China Post, this is due to some unavoidable circumstances like flight delays and cancellations. We share the disappointment as the delay is being happening quite a bit recently.

The shipping time is undoubtedly our top priority. From the screenshots provided by vapeluvr, shipping methods that cost more than $10 for a simple product are probably the expedited shipping that are widely used on many sites. Expedited shipping is generally 1-2 weeks faster than free shipping depending on different countries. We have these similar shipping methods available with a few dollar upgrading charges during checkout for several countries. But please kindly note that some of them are expecting temporary delays if they are dispatched from Hong Kong airport (Please check more details here). The following is the info:

Australia Expedited Air
Expedited Service to Canada
European Postal Service by Deutsche Post
The United Kingdom Expedited Service
USPS Expedited Service

Our team is doing our best to accurately project the shipping time, but the unpredictability of the airlines means that there is always a risk of orders being delayed beyond our estimations, no matter free shipping or expedited shipping. But we will work non-stop to look for more reliable shipping methods.

We didn't do well on finding the balance between free shipping and reasonable delivery time. Therefore, we have made some changes to the shipping during checkout (you can also view more details here):

1, For shipping carriers that ship to different countries, most of the shipping methods are used to show the same shipping time for all countries (e.g. 15-20 days typical delivery time). But now the delivery time is shown by country, it will be different for customers from different countries.

2, Some shipping methods are now marked as recommended for different countries based on the analysis of order deliveries within recent months.

These could be more effective for reference during the purchase. We will also update periodically by analyzing the real order deliveries of different countries. And there are also chances that the shipping time will be updated from time to time if any unexpected situations occur such as flight cancellations or custom delays.

We are working together towards achieving some real progress on the shipping, and we appreciate your kind suggestion and understanding during this challenging time.

We are very grateful for having you all as our valued customers, and will always keep an open mind to accept suggestions and criticisms.

It was our privilege to have you all as our valued customers. Thank you.

Annie

Edited on 3/3/2022 at 4:49 AM. Reason: Edit