Fasttech staff ask me to risk my wellbeing.
Login to post a new topic and to write a reply.
Thread Tools


Search within thread:

Rate This Thread
Login to rate this thread.
#1 (permalink)      6/12/2020 5:09:21 AM US Central   quote/reply + tips
Crustyfolker
Verified
  • JoinedMar 2015
  • Posts 44
  • Reviews 134
  • Kudos16
THREAD CLOSED - NO FURTHER REPLIES OR EDITS ALLOWED
Fasttech staff ask me to risk my wellbeing.
So i recently ordered 2 of these.SKU 9623614. One is faulty with a short, as soon as you put a battery in it heats up.
SO ticket response was make a video showing the fault. I really don't want to even attempt this, are fasttech staff uneducatated about Mechanical mods. What they want me to video?. the device exploding, My self being injured or what?. My response will be this. I will return the item and you go test it yourself see if you would risk your life over $10.

Closed by mod Anniepan on 6/15/2020 at 6:45 AM. Reason: Solved
Answer
Anniepan
Staff |M|
  • JoinedNov 2016
  • Posts 11451
  • Reviews 2
  • Kudos5953
Hello Crustyfolker,

Sincerely apologize for the inconvenience caused.

Our CS staff may only think the photos cannot show the short circuit issue and you said "tried different drippers and batteries", so she thought you could try one more time with an atomizer to show the issue and take the video, she doesn't mean to ask you for the risk. But she didn't consider the issue completely in this case. We are really sorry about this.

We have sent ticket for you about the warranty, please kindly check and let us know your opinion. Thank you.
#2 (permalink)      6/12/2020 6:21:19 AM US Central   quote/reply + tips
Avatar
pewpew
Verified
  • JoinedApr 2015
  • Posts 2652
  • Reviews 0
  • Kudos1094
dupe

Edited on 6/12/2020 at 6:22 AM. Reason:
The answer to 1984 is 1973 § Panasonic or Samsung - that is the question: Whether 'tis nobler in the mind to suffer.
#3 (permalink)      6/12/2020 6:22:26 AM US Central   quote/reply + tips
Avatar
pewpew
Verified
  • JoinedApr 2015
  • Posts 2652
  • Reviews 0
  • Kudos1094
dupe dupe

Edited on 6/12/2020 at 6:23 AM. Reason: dupe dupe dupe
The answer to 1984 is 1973 § Panasonic or Samsung - that is the question: Whether 'tis nobler in the mind to suffer.
#4 (permalink)      6/12/2020 6:22:29 AM US Central   quote/reply + tips
Avatar
pewpew
Verified
  • JoinedApr 2015
  • Posts 2652
  • Reviews 0
  • Kudos1094
+1 details
The video requirement is in FT's unwritten warranty terms and conditions.
They ask for video in most cases, despite of multiple forum promises to cease doing that.
Needless to say, there is even no video attachment support in FT's CRM.

Fasttech really should formalize that and receive some criticism instead of keeping video requirement in gray zone.
The answer to 1984 is 1973 § Panasonic or Samsung - that is the question: Whether 'tis nobler in the mind to suffer.
#5 (permalink)      6/12/2020 6:28:23 AM US Central   quote/reply + tips
Avatar
cilika
Verified
  • JoinedSep 2013
  • Posts 16422
  • Reviews 395
  • Kudos29895
+4 details
Did you try to take apart the switch? Change out the magnets for a spring? (if you find one) Or to see if the positive side of your battery doesn't touch the top cap? Or if they just left some burs somewhere inside in any part? Did you have a look at the contacts?
#6 (permalink)      6/12/2020 6:58:31 AM US Central   quote/reply + tips
Avatar
pewpew
Verified
  • JoinedApr 2015
  • Posts 2652
  • Reviews 0
  • Kudos1094
+1 details
cilika wrote:

Did you try to take apart the switch? Change out the magnets for a spring? (if you find one) Or to see if the positive side of your battery doesn't touch the top cap? Or if they just left some burs somewhere inside in any part? Did you have a look at the contacts?


If you find yourself repairing newly bought items, you're doing something wrong :)

The answer to 1984 is 1973 § Panasonic or Samsung - that is the question: Whether 'tis nobler in the mind to suffer.
#7 (permalink)      6/12/2020 8:35:50 AM US Central   quote/reply + tips
Avatar
cilika
Verified
  • JoinedSep 2013
  • Posts 16422
  • Reviews 395
  • Kudos29895
+3 details
Well, if it was about a cheap mechanical device, I've done it dozens of times - instead of bothering with tickets and return. I've been here buying mech mods from China for 6 years now and the most probably wasn't alone with that.
Sure, there are cases when there's not much to do, but the above questions were really about the most basic things to look at first.
But anyone is free to ignore them :)
#8 (permalink)      6/12/2020 8:46:36 AM US Central   quote/reply + tips
Avatar
gph61
Verified
  • JoinedAug 2014
  • Posts 32767
  • Reviews 23
  • Kudos26823
Post deleted by mod (Anniepan) on grounds of: Attack
If I'm ignoring you it's because you're fallacy impaired. Here's hoping you rectify your problem so that we might have a sensible conversation.
#9 (permalink)      6/12/2020 10:10:05 AM US Central   quote/reply + tips
Avatar
martinc
Verified
  • JoinedFeb 2015
  • Posts 7034
  • Reviews 310
  • Kudos3965
+3 details
Post deleted by mod (Anniepan) on grounds of: Fighting
non nobis, Domine, sed nomini tuo da gloriam
#10 (permalink)      6/12/2020 10:17:18 AM US Central   quote/reply + tips
Avatar
gph61
Verified
  • JoinedAug 2014
  • Posts 32767
  • Reviews 23
  • Kudos26823
+1 details
Post deleted by mod (Anniepan) on grounds of: Rude
If I'm ignoring you it's because you're fallacy impaired. Here's hoping you rectify your problem so that we might have a sensible conversation.
#11 (permalink)      6/12/2020 10:30:44 AM US Central   quote/reply + tips
Avatar
martinc
Verified
  • JoinedFeb 2015
  • Posts 7034
  • Reviews 310
  • Kudos3965
+2 details
Post deleted by mod (Anniepan) on grounds of: Fighting
non nobis, Domine, sed nomini tuo da gloriam