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#581 (permalink)      7/13/2020 4:15:46 PM US Central   quote/reply + tips
VaporTongue
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Bertd wrote:

Thanks nancy.mo I am grateful to you



I was told that also. Yet here we are two weeks later and it still has not left China.
2020-05-22 03:09
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.

#582 (permalink)      7/13/2020 5:43:47 PM US Central   quote/reply + tips
rcoute
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Singapore
Singapore Post
Unknown
Don't Know where to delevery (Canada)

2020-05-20 04:50
Information Received – Item En Route to Postal Facility

Where is Postal Facility ? (in China)

Edited on 7/13/2020 at 5:50 PM. Reason:
#583 (permalink)      7/14/2020 2:58:50 AM US Central   quote/reply + tips
nancy.mo
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rcoute wrote:

SingaporeSingapore PostUnknown Don't Know where to delevery (Canada)2020-05-20 04:50Information Received – Item En Route to Postal FacilityWhere is Postal Facility ? (in China)



Hello rcoute.

Please check your package on 4PX. From tracking " 2020-06-20 01:15 CAYTO / Despatched to overseas ", your package has been left Singapore and shipped to your country since June 20th. Maybe it arrive at your country and is waiting for further processing. The tracking will be updated again once the package is handed over to your local post. We will contact our post office to check and update you in ticket once we receive the feedback.

Thank you.


Edited on 7/14/2020 at 2:59 AM. Reason:
#584 (permalink)      7/14/2020 3:17:30 AM US Central   quote/reply + tips
spege
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My order with those "sita processing center" entries arrived to my country and Ill expect to get it in few days.
so it took 2months and 1week to get my order and I paid 5usd extra for faster shipping.

2020-07-14 07:24
HELSINKI, 00230, Item in sorting.

2020-07-13 12:27
HKI VANTAA, ULKOMAANTERMINAALI, Item arrived in the destination country.


Origin - Cached time: 2020-07-14 09:57:57 (GMT+03:00)
2020-07-13 12:27
Helsinki, Arrival at the Host Processing Centre

2020-06-23 18:09
Arrive at the Sita processing center

2020-06-16 17:21
Arrive at the Sita processing center

2020-06-15 14:12
Arrive at the Sita processing center

2020-06-08 17:13
Leaving Chongqing Unity Village Center Station, China Processing Center
#585 (permalink)      7/14/2020 5:02:30 AM US Central   quote/reply + tips
nancy.mo
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nancy.mo wrote:

doomzdavid wrote:@ainniepan what does "The Item is at the shippers warehouse" mean? Is Fasttech the "shipper"? Is it at your warehouse? And why has it been there for 17 days?2020-06-23 04:16?LX944734336NLmy last order got shanghaied and this is the replacement order you sent me via NLPost saying you were sure it would get to USA.Hello doomzdavid.Sorry to hear that. Your new package did leave our warehouse. The "shippers warehouse" means that the package is in our shipping carrier's warehouse. We will contact the shipping carrier to check the status and get back to you soon.Thank you.



Hello doomzdavid.

Sorry that our post office offered wrong tracking number. We have updated correct one for your order. The tracking is updated as "2020-07-12 13:41 The item is on transport to the country of destination". It has been shipped to your country. You may receive it in next 1-2 weeks. Thank you.

#586 (permalink)      7/14/2020 11:20:57 AM US Central   quote/reply + tips
doomzdavid
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woopie! i ordered it in april. it was kn95 masks because they could not be purchased in the USA. Just ordered a 5 pack on amaz and will be here in 3 days. btw i've had covid 3 times already. thanks FT.
#587 (permalink)      7/18/2020 8:16:17 AM US Central   quote/reply + tips
damammy
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2 orders sent 80 days ago, left overseas 74 days ago aaaaannndddd.... still not in the U.K. laughable now, got to wait until the end of the month for a refund even though they are obviously lost.
#588 (permalink)      7/18/2020 10:38:57 AM US Central   quote/reply + tips
VaporTongue
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Order number B051670552 has still not moved.
2020-05-22 03:09
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.

2020-05-22 03:09
CHINA, ZHENGZHOU EMS, Processed Through Facility

2020-05-21 16:36
CHINA, ZHENGZHOU, Processed Through Facility

2020-05-19 17:11
CHINA, Acceptance

This is even after having them inform me that it was in my country.

Now they are not responding to tickets.

At what point do you say enough is enough and involve paypal?
#589 (permalink)      7/18/2020 11:02:07 AM US Central   quote/reply + tips
damammy
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VaporTongue wrote:

Order number B051670552 has still not moved.
2020-05-22 03:09
Origin Post is Preparing Shipment -> We have received notice that the originating post is preparing to dispatch this mail piece.

2020-05-22 03:09
CHINA, ZHENGZHOU EMS, Processed Through Facility

2020-05-21 16:36
CHINA, ZHENGZHOU, Processed Through Facility

2020-05-19 17:11
CHINA, Acceptance

This is even after having them inform me that it was in my country.

Now they are not responding to tickets.

At what point do you say enough is enough and involve paypal?



I have already involved PayPal as PayPal are slow at resolving claims at the moment, I would get it in now rather than wait.

I am waiting on one of three things to happen:

1. Items don’t arrive and FastTech refund (they said they will if not arrived by the end of the month, basically 3 months wasted in waiting for something which never arrived.

2. Items arrive before the end of the month (I hope this happens but can’t see it to be honest).

3. PayPal refund me.

Whatever happens one thing is for certain I will never order from FastTech again, shocking service, shocking delivery service.

Yes.... I know... there is a pandemic but as I have said several times I have received several orders from AE all within a respectable 6 weeks.

One AE seller even gave me free express shipping through Fedex as the package got returned to them to speed it up for me as I had already waited two weeks and it never moved (now that is great customer service).

These crooks take your money hold it for 3-4 months you end up not getting your stuff and get a refund and have to wait another month or so from an alternative vendor.

#590 (permalink)      7/18/2020 11:08:49 AM US Central   quote/reply + tips
damammy
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Both of my packages are now showing expired on the tracking, so I am fairly confident they are now lost. @anniepan can you reply to my support ticket please and issue my refund had enough now.
#591 (permalink)      7/18/2020 11:52:19 AM US Central   quote/reply + tips
groove996
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my order from 3/6/2020 still hasn't moved

was told it was 'under investigation' about a month ago

:(