It's not FastTech's fault, but I too have been giving all my money to their competitors because they seem to be able to get things to me faster. Having said that, I will still buy things from here because FastTech has a much larger selection of hard to find items. I also believe they are an honest company and this shipping problem is out of their control. AnniePan is a gem and I don't know how they can stand dealing with angry customers all day. I don't think opening tickets is going to make shipping move faster. Be patient, you will get your stuff. If you need something quickly order it locally.