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@AnniePan Can you investigate please
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#31 (permalink)      7/3/2020 11:05:09 AM US Central   quote/reply + tips
damammy
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Also my point is that my orders still haven’t got to my country yet...
#32 (permalink)      7/3/2020 11:31:19 AM US Central   quote/reply + tips
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carrion4worm
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I feel your pain- we all do...as the pandemic has thrown fasttechs shipping into a complete mess. Your package will come, but I promise you it won't be a fasttech employee that delivers it. You seem to be a new customer, so I'll help you...

Order items listed as "in stock" or " ships next day" and then watch your order page. It will give ship dates and should be sent quickly (remember weekends and holidays-theirs and ours, and the day and time difference. It will change status from "packaging" to "shipped" and then you wait...and wait lol

Just kidding, but their job is done-- what do you think they should do? Be patient when ordering overseas, or don't order overseas. And if you find a vendor that suits you better, shop with them instead. You most likely have a package sitting in a warehouse, waiting on customs, another flight, etc....the true logistics with all that's going on now is insane.

I've been shopping here a long time, your order will come...but if your order says shipped and there is a photo of the parcel, well, it's out of their hands.
.
What does he mean when he says words?
#33 (permalink)      7/3/2020 11:54:38 AM US Central   quote/reply + tips
damammy
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But how do they explain packages sent from other vendors through Singapore post from the same departure point are getting to customers so much faster?

The only explanation is FastTech have cheaped out on their shipping method... equivalent of us selecting second class vs first here in the UK... whereas other vendors are using a faster shipping option and still offering free delivery to ensure customer satisfaction.

This is clearly a quick cash grab by FastTech and complete disregard for customer satisfaction unfortunately, and this is the result of it, me being one of several thousand unhappy customers.

I just hope their saved $$ was worth it
#34 (permalink)      7/3/2020 5:06:26 PM US Central   quote/reply + tips
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carrion4worm
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Other vendors make their money with higher prices. There's always give and take. I only use free shipping, but you could try upgrading maybe?

Good luck.
What does he mean when he says words?
#35 (permalink)      7/3/2020 5:06:26 PM US Central   quote/reply + tips
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carrion4worm
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Error.
Edited on 7/3/2020 at 5:07 PM. Reason:
What does he mean when he says words?
#36 (permalink)      7/3/2020 5:22:33 PM US Central   quote/reply + tips
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pewpew
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carrion4worm wrote:

Other vendors make their money with higher prices.



This is nonsense. FT's prices are 10-20% above the market.

The answer to 1984 is 1973 § Panasonic or Samsung - that is the question: Whether 'tis nobler in the mind to suffer.
#37 (permalink)      7/3/2020 5:30:05 PM US Central   quote/reply + tips
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martinc
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Dayum, you need to give me some addresses ma dude
non nobis, Domine, sed nomini tuo da gloriam
#38 (permalink)      7/3/2020 7:27:25 PM US Central   quote/reply + tips
damammy
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To be honest most prices are cheaper on which this forum won’t let me name
Mod (Anniepan) edited on 7/3/2020 at 10:43 PM. Reason: Advertisement
#39 (permalink)      7/3/2020 9:41:10 PM US Central   quote/reply + tips
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carrion4worm
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pewpew wrote:

carrion4worm wrote:
Other vendors make their money with higher prices.

This is nonsense. FT's prices are 10-20% above the market.


What market? Black?

What does he mean when he says words?
#40 (permalink)      7/3/2020 9:43:37 PM US Central   quote/reply + tips
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carrion4worm
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....and none of the good vendors are doing free shipping now. I know, I am a purchase whore.









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What does he mean when he says words?
#41 (permalink)      7/4/2020 1:52:06 AM US Central   quote/reply + tips
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Anniepan
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Hello damammy,

We do understand your feeling and hope we can help you solve the issue immediately. Please kindly note the package is on the shipping way, if we need to refund, we have to obey our company policy that get the confirmation from our Post that package is lost or wait until the investigation time is ended. Due to the COVID-19 around the world this year, the shipping is really out of control, some delayed packages will be delivered for really long time. We know it is really frustrated. We also gave you a tracking number to explain that not all the packages are delayed so long, we also have packages that delivered like the one you offered. Please trust we will try our best to help you solve the issue. Thank you.