Fastech makes false promises, doesn't honour their word and keeps your money
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#1 (permalink)      7/15/2020 5:26:44 AM US Central   quote/reply + tips
OldOdin
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Fastech makes false promises, doesn't honour their word and keeps your money
Support Ticket Q0519CFMWH

04/04/2020 I ordered an Authentic DOVPO Topside Dual 200W TC VW APV Squonk Box Mod.
I notified you on May 19th that I had not received it. You asked me to be patient as delay maybe down to Covid19, Fair enough things are bound to suffer delays.

However, it is now 15/07/20 and I have still not received my order or the refund that you have twice said that you would instigate:

posted 25 days ago
by Annie Staff
Thanks for your message.
Yes, we think so, the shipping is really incredible. We have asked our Post to contact Singapore Post for compensation now, hope they will answer back very soon, so we can refund the money or resend for you as soon as we can.
We do really appreciate your great patience and understanding.Have a nice weekend.

posted 16 days ago
by Annie Staff
Sincerely apologize for the trouble caused. As this is really a long time passed but no tracking information is updated, I will send an application to our company and asked them to offer the refund step as soon as possible OK?
Thank you for your great patience.
Have a nice day.

The mod is obviously missing somewhere in Singapore. You Have not issued me with a Full PayPal refund as advised. Why are stealing my money ?
I will not be placing any further orders with Fasttech until this matter is resolved.
Do you think I could recommend Fasttech on the many forums I post on following this disappointing experience ?

Edited on 7/15/2020 at 5:28 AM. Reason:
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Anniepan
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Hello OldOdin,

Sorry for the delay refund.

Yes, we promised to offer the refund for you first. In normal condition, we may need you to reply back for confirmation, then we will arrange the refund. I will reply your ticket and offer the refund for you in these two days. If you receive the packager in future, would you please to repay it back? We do really appreciate.

Thank you for your patience.
#2 (permalink)      7/15/2020 5:39:45 AM US Central   quote/reply + tips
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djvillan
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Calm down. FT have not stolen your money. A polite reminder is all you need to give them.

Edited on 7/15/2020 at 5:46 AM. Reason:
#3 (permalink)      7/15/2020 6:40:46 AM US Central   quote/reply + tips
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carrion4worm
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2020 will always be remembered as the year of the crybaby. Not picking on you Odin, you're just one of thousands. The old gods would disapprove.
What does he mean when he says words?
#4 (permalink)      7/15/2020 3:38:52 PM US Central   quote/reply + tips
VaporTongue
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Well aren't you two such nice folks, shaming a person that, like quite a few others, myself included, are fed up with the excuses and no product.

Mine is at 55 days with no movement and once a week lip service. Paypal dispute is in the very near future.

Just wait a little longer,
wait two more weeks,
I will look into this,
just a little more time,
A blatant lie informing me it was in my country. Tracking plainly shows it has not moved.

It is past time for excuses, it is time for FT to start making things right.

Just for entertainment,
2020-07-15 10:11
United States, Arriving at the Secondary Processing Center

2020-07-10 18:37
San Francisco, Arrival

2020-07-10 18:37
San Francisco, Arrival At the Ground Processing Center

2020-07-01 14:27
Shenzhen, scheduled to fly, scheduled flight number TRUCK-CX880, scheduled departure time 12:00

2020-06-30 23:51
Shenzhen, Has Been Delivered by Airline

2020-06-30 23:51
Shenzhen, Has Been Delivered by Airline

2020-06-30 09:47
Shenzhen, leave the Shenzhen Exchange Bureau, the next stop "Shenzhen International Exchange Station"

2020-06-29 16:19
Shenzhen, Shenzhen Swap Bureau has been exported straight seal

2020-06-29 14:31
Shenzhen, arrived at the Shenzhen Swap Bureau

2020-06-29 14:27
Shenzhen, leaving the Shenzhen International Bulk Processing Center, next stop , Shenzhen International

2020-06-29 12:52
Shenzhen, "Shenzhen International Bulk Processing Center" has received, the pitcher: 7

2020-06-28 23:18
Logistics order created

Here's another,

2020-07-09 11:54
US, The consignment has arrived in the country of destination

2020-07-07 12:08
US, The item is on transport to the country of destination

2020-07-02 11:40
CN, Order departure

2020-07-02 11:39
CN, Order under processing in Buylogic

2020-06-30 01:10
CN, Order received in Buylogic

2020-06-28 11:10
CN, Order generated
#5 (permalink)      7/15/2020 4:02:57 PM US Central   quote/reply + tips
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Bradley77
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djvillan wrote:

Calm down. FT have not stolen your money. A polite reminder is all you need to give them.



its very strange but the ppl moaning about this and that on fast tech recently seem to be accounts that say that they joined in 2016 but have 4 post(probable all moaning about something) 0 reviews and 0 kudos its like there fake accounts, just here to make other ppl think about going elsewhere when they moan, seems strange but maybe it me lol!!!!!!

THIS IS ENGLAND!!!
#6 (permalink)      7/15/2020 4:07:14 PM US Central   quote/reply + tips
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blackhack
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Not all fake accounts Brad.....

JoinedOct 2013
Posts282
Reviews60
Kudos141

I've got one missing in cyberspace for over three months now.....It's in the hands of paypal now.
Insert smart and witty comment here.....
#7 (permalink)      7/15/2020 4:37:43 PM US Central   quote/reply + tips
VaporTongue
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+1 details
It might seem strange to some, but Bradley some of us don't live on a computer or phone. We order when we need or want something and expect it to arrive in a reasonable time frame.

As I displayed above, this looks more and more like a FT issue. Other orders are humming right along.
My last order I pais for E packet and it also took more than 6 weeks to arrive. Same excuses. and the ones previous. Think maybe that is why some don't order more from them?
#8 (permalink)      7/15/2020 4:55:50 PM US Central   quote/reply + tips
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Bradley77
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VaporTongue wrote:

It might seem strange to some, but Bradley some of us don't live on a computer or phone. We order when we need or want something and expect it to arrive in a reasonable time frame.

As I displayed above, this looks more and more like a FT issue. Other orders are humming right along.
My last order I pais for E packet and it also took more than 6 weeks to arrive. Same excuses. and the ones previous. Think maybe that is why some don't order more from them?



Who lives on a computer nickers in a twist it was only a joke hence the lol! but if you need me to untwist your nickers raise ticket and ill get back to ya ASAP maybeeeeeeeeeee 3 months if I can be ...................................... ARSED!! Gotta go know cause I got my other 12 computers to go on and my 15 phones!


Edited on 7/15/2020 at 4:56 PM. Reason: edit
THIS IS ENGLAND!!!
#9 (permalink)      7/15/2020 6:04:28 PM US Central   quote/reply + tips
OgieOgilthorpe
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+1 details
Been shopping with Fasttech since 2014. Have to say this may be the last time. My usual order take between 4 to 5 weeks to arrive to the eastern U.S. It's been 2 month and it has not left China for my latest one. I have gotten orders from other vendors I have since ordered from.

I'm guessing the shipping container company FastTech ships with are not filling and the shipping company is holding them till they do.

It's a shame I like the selection FastTech has but, the delay has become greater than the selection and cost savings would allow.


Oh yeah, it's my first post too. Guess that invalidates all my orders in the past.

Edited on 7/15/2020 at 6:05 PM. Reason:
#10 (permalink)      7/15/2020 6:15:45 PM US Central   quote/reply + tips
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carrion4worm
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How many actually paid for shipping? Free shipping is not the way to go during pandemic. It's like the guy above said, the free shipping container has to be full before it moves, and no one is ordering because of all this complaining(every week? Geez...) Which makes it fill up even slower. Spend the extra 6 or 7 dollars people- just like you would at all the other vendors.
What does he mean when he says words?
#11 (permalink)      7/15/2020 6:40:08 PM US Central   quote/reply + tips
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Still.Me
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I paid about $5.75 for shipping but in 10 days it comes up to 90 days since shipped.

Still not concerned.
Yes, I have received goods from elsewhere much faster and will hold off here until I know they are moving faster but even at 80s days, I know it will eventually arrive, as frustrating as that might be.