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@anniepan, can i have some explanation here?
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#11 (permalink)      11/26/2020 11:26:13 PM US Central   quote/reply + tips
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rosemm
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rosemm wrote:

So since november 21, no change in status.... And waiting for that ticket from you, anniepan.


And still no change in status til now Anniepan....

#12 (permalink)      11/27/2020 4:32:59 AM US Central   quote/reply + tips
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Anniepan
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Hello rosemm, the package will be resent out as it is in International Swap Bureau and Exchange Station now, our post office said they would try to get it back, but if it is failed to hold, it will be sent out again.:( We will send update news to you if we have update news from our post. We do thank you for your patience.
#13 (permalink)      12/4/2020 1:16:18 AM US Central   quote/reply + tips
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rosemm
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Anniepan wrote:

We do thank you for your patience.


My patience is running low here. Order made October 30 but still is Beijing.......
What is happening here Anniepan. I'm really getting tired of this.

#14 (permalink)      12/4/2020 2:27:12 AM US Central   quote/reply + tips
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Anniepan
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Hello rosemm,

Sincerely sorry for the inconvenience caused.

I have asked our logistics department to check the shipping issue with our post today, we will send the detail for you in ticket later once we hear from them. If the package cannot be shipped out we will offer the further step for you soon.

Thank you for your patience.
#15 (permalink)      12/4/2020 11:21:03 PM US Central   quote/reply + tips
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rosemm
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And for the 2nd time it failed the security check...
I answered your ticket but what i really want to know is why it only seems to be FT that has these security check problems and why apparantly the october orders are targetted since I'm not the only one with this issue. Other vendors' packages arrive with no problems at all.
Edited on 12/4/2020 at 11:23 PM. Reason:
#16 (permalink)      12/5/2020 9:15:11 AM US Central   quote/reply + tips
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rosemm
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Hi Annie, i noticed you replied to another thread but ignored this so i will keep on bumping until i get a proper answer.
#17 (permalink)      12/7/2020 3:19:24 AM US Central   quote/reply + tips
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rosemm
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Bump
#18 (permalink)      12/7/2020 8:09:59 PM US Central   quote/reply + tips
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Anniepan
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Hi rosemm,

About the security checking reason, we cannot make sure as it is according to the customs. Normally the regular airmail packages which sent to same country/state will be packed in a big bag, if there is any problem in this bag when passing the security checking machine, this bag may be returned. I have explained this in ticket, you can check. Thank you.
#19 (permalink)      12/8/2020 5:43:07 AM US Central   quote/reply + tips
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rosemm
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Thx, i read your ticket reply. So try a 3rd time and hope it will pass. If this time it'll pass, it will have taken 1.5 months and 3 tries to get on a plane.
But i still wonder why other stores don't have this problem.
#20 (permalink)      12/8/2020 3:01:30 PM US Central   quote/reply + tips
InTheClouds710
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It has to do with the postal service, Fasttech has no control after they ship it out so maybe China post has it out for them. I have an order from October 29th that just landed in Canada last week after failing security check 4 times, but orders placed 2 weeks later are already on plane or in country. It's China post you really need to direct your frustration at though because everything that happened to our parcels since they were shipped is their doing.
#21 (permalink)      12/8/2020 3:59:34 PM US Central   quote/reply + tips
Haylingbrian
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I'm in the same boat here - mine was shipped 2/11 but no tracking update since 4/11 - still in Zhenghou as far as I know.
Edited on 12/8/2020 at 4:57 PM. Reason: