[dismiss] FastTech will be on holiday from October 1, 2022 to October 7, 2022. All services resume on October 8, 2022, at 1:00 am (UTC). (details).
Shipping in a reasonable timeframe, Ft, V's A Competitor, a comparison
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#51 (permalink)      3/6/2022 2:40:28 AM US Central  
ericbnc
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#52 (permalink)      3/6/2022 2:56:08 AM US Central  
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macranife
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#53 (permalink)      3/6/2022 3:09:41 AM US Central  
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#54 (permalink)      3/6/2022 3:11:04 AM US Central   quote/reply + tips
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macranife
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Are you talking about shipping?
#55 (permalink)      3/6/2022 3:29:56 AM US Central   quote/reply + tips
ericbnc
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macranife wrote:

Are you talking about shipping?


Are you still driving business away from FT?

Wasn't your question about shipping answered already by FT staff?

Up (censored by PRC) creek with a 8 inch long piece of fecal matter for a paddle
#56 (permalink)      3/6/2022 4:14:36 AM US Central   quote/reply + tips
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macranife
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Back to the issue



This is mis information, the order will NEVER BE DELIVERED IN THIS TIMEFRAME


As can be plainly seen here, 7 days later,(note date at the bottom RH side)



Question, why have I paid extra for expedited/quicker shipping?



When FT cannot achieve what they state on the page of their site?

It is now 7 days after the order was "supposedly shipped" ??? "10 to 15 days typical delivery time"

and yet it still does not appear on the system?

I speak of the FACTS, backed up by evidence

FT takes a picture of a package proving "they have taken a picture of a package"


This is what happens when I ship an item overseas



It appears on the system on the day "it was shipped"

without failure, every time.

How do you explain FT's failure to give customers the truth of the matter?

Apart from trying to "Pass the blame on others"?

Shipping from here is atrocious,an utter fiasco and disgraceful

The staff are certainly not the problem here but the owners need a change in mindset

to offset the loss of profit caused by their intransigence and my bringing attention to it

Edited on 3/6/2022 at 2:35 PM. Reason:
#57 (permalink)      3/6/2022 4:59:40 AM US Central   quote/reply + tips
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macranife
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Oh and NONE of the other vendors take pictures to prove orders have been shipped

they provide tracking numbers

which can be seen on the system

when the item is "Shipped".
#58 (permalink)      3/6/2022 6:01:02 AM US Central   quote/reply + tips
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There is a problem going on with the carrier for @macranife's order. Annie wrote the following on Friday night (quoted below). We have contacted all affected customers by email (and creating a support ticket in their account).

It is a legit problem on our end, and it is affecting about 12 customers, including @macranife. We do apologize about this and have been working with the carrier since Friday night. At this time, we are told that packages are expected to appear online on Monday.

@macranife, the package left FastTech on the night the package photo was taken. It is currently sitting somewhere in Hong Kong waiting for processing.

Please note that the timeline shown in your order details are estimates. They are mostly accurate until an unexpected event like this happens.

The reason the "other" vendor doesn't have this problem is because they're using a different carriers. Out of FastTech's ~15 other carriers, this is the only carrier having no tracking for 7+ days right now, which began a few days ago.

Anniepan wrote:

Dear macranife, sorry for the undue delay with your order. This UK Expedited Service is a new shipping method recently added to give more options for UK customers. We always keep monitoring the shipping status of the new shipping methods. The packages shipped earlier last week via this new method are all went fine until the COVID-19 outbreak in Hong Kong became quite severe this week.

The initial tracking status is provided by a carrier located in Hong Kong. Unfortunately, this carrier is suffering from a severe processing backlog caused by Hong Kong's biggest COVID wave that is currently ramping up.

As a result, tracking will likely be delayed by a few days. We have posted a thread earlier last week regarding this delay. But we are sorry for not contacting you in time because we were confirming with the carrier earlier today after the routine check on packages.

Given the situation might last for some time, we are discussing the handling of these shipping methods that dispatch from Hong Kong airport and will update the thread with further actions we take toward it.

I will take care of your package personally and keep you updated on Monday.

We sincerely apologize for the delay and any inconvenience this may have caused. And we are truly grateful for your patience and understanding.


Edited on 3/6/2022 at 6:03 AM. Reason:
All questions and comments are welcome. We are here to help.
#59 (permalink)      3/6/2022 8:43:23 AM US Central   quote/reply + tips
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macranife
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Hi Geek thanks for your reply, However it does'nt clear anything up

why for example did Ft not contact me before I posted my suspicions on the forum?

you had 5 days to do so, then I get 2 tickets in 15 minutes, not saying exactly the same thing?

Face the facts the shipping here is really bad in my experience,

and not getting any better despite the claims you are doing this and that

I do not appreciate being "mis informed" or given information 5 days after the event occured

I realise staff are the people up front and do not wish to cause any of you trouble or offence personally

but really, enough is enough, the problems you all face are a great deal more than just me

I want to continue here at FT but the nonsense here is truly TOXIC both with shipping and on the forum

despite hundreds of claims that it will be sorted out,

I've shown faith in FT by both continuing to be here and ordering goods

Now it's FT's turn to do something about it, not just words but actions

that will prove beyond doubt that you are serious about sorting the issues out
#60 (permalink)      3/6/2022 9:12:15 AM US Central  
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#61 (permalink)      3/6/2022 9:41:44 AM US Central  
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